Reference

Privacy Policy for Your hoki368 Account

Your account data, DANA, OVO, GoPay and QRIS wallet records, device checks and cookie choices are covered here before you open your account.

Account dataWallet recordsDevice checksCookie choices

Browse The Lobby Read FAQ

How We Treat Indonesia Data

hoki368 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

A clear privacy record helps you see why we ask for each detail. When you create an account, we collect your name, phone number, login record, device type, IP range, wallet references and the account steps you complete, such as Profile > Verification or Account >

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Security > Devices. We use that data to run login checks, match DANA, OVO, GoPay and QRIS payments, answer privacy requests and keep the account available where local law permits. We do not ask for more wallet detail than the payment check needs, and we separate
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support chat records from payment proof so our team only sees what is needed for the request. Access to some account functions depends on local law, so we may retain compliance records linked to your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Contact Us About Privacy

Fast privacy help matters when a login alert, phone change or wallet mismatch blocks your account flow. Our support desk handles privacy questions through live chat, WhatsApp and the in-account message center every day from 09:00 to 01:00 WIB. For identity-related requests, we may ask you to confirm your username, masked phone number and last payment rail used, such as QRIS or GoPay, before we discuss account data.

Team online

Live chat privacy help

Use live chat when you need a fast answer about cookies, login alerts or account data. We keep the chat tied to your session so the agent can see the device and account step you are asking about.

WhatsApp identity check

WhatsApp is useful for phone-number updates or wallet-name checks. We may ask for your username, masked number and whether your last payment used DANA, OVO, GoPay or QRIS before changing any record.

Account message center

For a written privacy request, open the message center after login and choose Account Data. We track the request time, answer from 09:00 to 01:00 WIB, and keep the thread in your account.

ACCOUNT CONTROLS

Controls for Cookies and Devices

Your privacy controls sit close to the account tools you already use. From Account > Security > Devices, you can check recent logins, remove a device you do not recognise and update…

Data we collect

We collect account details you enter, login signals, device type, cookie IDs and payment references. For game categories such as Aviator or Fishing God, we keep access records to secure sessions and resolve account questions.

Payment data handling

DANA, OVO, GoPay and QRIS records are used to match deposits, withdrawal checks and wallet-name disputes. We store reference numbers and status, not your full wallet login, so agents only see payment proof.

Cookie choices

Cookies remember your session, language choice and security status. You can clear them in your browser, but the next login may ask for fresh checks before the lobby and wallet tools open again.

Device security

Account > Security > Devices shows recent device entries after login. If a phone or browser looks unfamiliar, remove it, change your password and contact support so we can check related session records.

Retention periods

We keep payment, support and security records only as long as needed for account operation, dispute handling and legal duties. Some wallet records stay longer than chat logs because payment checks require a clearer trail.

Change requests

To update, correct or ask about your data, send a message from the account center or live chat. We may verify your phone, username and last payment rail before changing profile or wallet records.

Privacy Questions You May Search

These answers focus on the privacy choices you are most likely to check before or after opening an account. They explain what we collect, how wallet checks work, what cookies do, how to reach us and what happens when you ask for a data change. If your question involves access to a feature, the answer may also depend on local law.

We ask for account details needed to identify you, such as username, phone number, password record, device data and wallet references. If you complete Profile > Verification, we may also store verification status and related timestamps.

We keep payment references so deposits, withdrawals and wallet-name checks can be matched to your account. The record usually includes rail name, time, status and reference code, not your full wallet login.

Yes. After login, open Account > Security > Devices to view recent device entries. If you do not recognise one, remove it, change your password and contact us through live chat for a session check.

Cookies keep your session active, remember language and help us detect repeated login attempts. If you clear cookies, you can still access the account, but we may ask for extra checks on the next login.

Send the request from the account message center or live chat. We may confirm your username, masked phone number and last payment rail used before updating profile data, wallet name or contact records.

We share only the details needed to process or check a payment, such as reference status for DANA, OVO, GoPay or QRIS. We do not send support chat content unless it is needed for a dispute.

Retention depends on record type. Support chats are usually kept for service follow-up, while payment and security records may stay longer for dispute checks, account protection and legal duties where local law permits.

Privacy Policy for Your hoki368 Account

Contact Us About Privacy

Live chat privacy help

WhatsApp identity check

Account message center

Controls for Cookies and Devices

Data we collect

Payment data handling

Cookie choices

Device security

Retention periods

Change requests

Privacy Questions You May Search

01 What personal data does hoki368 ask for when I open an account?

02 Why do you keep DANA, OVO, GoPay or QRIS records?

03 Can I see which devices have accessed my account?

04 How do cookies affect my privacy on hoki368?

05 How do I ask you to correct my account data?

06 Do you share my privacy data with payment services?

07 How long do you keep my account and support records?

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